FirstMark Credit Union
The Problem:
Aaron Bedingfeld, VP of Technology/Chief Technology Officer, FirstMark Credit Union, faced a big challenge when updating his company’s premise-based telephony system and components—some of which was nearly 25 years old to a cloud solution. This task caused the organization to take a closer look at its entire vendor management system and get all of its vendors and contracts under control. He says, “We simply needed a more functional platform.”
The Solution:
Aaron looked to TechTrust who guided them to not only select the right vendors but even helped FirstMark write its RFPs and said “here’s what you need to be doing,” according to Aaron. “TechTrust helped us define what we needed so we could bring in a spectrum of vendors to solve our biggest problems,” continues Aaron.
The Result:
“Working with TechTrust worked—and worked well,” said Aaron. “TechTrust not only saved us six figures on the first contract we ran through them, but they also showed us how to grade and measure all of our vendors better— which is priceless.” Aaron strongly advises any CIO or CISO to try TechTrust and says, “if you don’t try TechTrust and don’t allow them to create success like ours for your organization, then you are failing in your job.”
Aaron concludes, “Today, things are running pretty smoothly over here and thanks to TechTrust, that will be the case for a long time to come.”
